Terms of Service

Acceptance of terms

By accessing or using Mikhmon Pro (mikhmon.pro), provisioning a tenant address, or making a payment for an access plan, you agree to be bound by these Terms of Service and our Privacy Policy.

If you are using Mikhmon Pro on behalf of a business, network organization, or ISP, you represent that you have authority to bind that entity to these terms.

Platform and tenant scope

Mikhmon Pro provides hosted management software designed for MikroTik RouterOS and Hotspot operations. Each tenant operates in an isolated environment with dedicated configuration, voucher generation, and session management.

Plans, pricing and payment

Mikhmon Pro offers flexible subscription plans (including Monthly, Annual, and multi-year access periods). All prices are displayed in Indonesian Rupiah (IDR) and are final as shown during checkout.

• Payment Method: Payments are processed via standard National QRIS through our licensed payment partner (Tripay).
• Instant Activation: Once your QRIS payment is verified, your tenant access period is automatically and immediately extended.
• No Hidden Recurring Charges: Payments are direct non-recurring transactions for the chosen duration. You choose when to renew.

Cancellation and refund policy

Because access to the digital platform and features is activated immediately upon successful payment verification, completed subscription periods are generally non-refundable once access has commenced.

• Duplicate Payments: If you are accidentally charged twice for the same billing cycle due to a gateway error, we will promptly refund the duplicate transaction upon verification.
• Unapplied Payment Credit: If your payment was completed through QRIS but your tenant access was not updated due to a technical error, contact our support with your payment reference, and our team will immediately update your access or issue a refund.
• Tenant Removal: You may let your subscription expire at the end of its active term without any cancellation penalties.

User responsibilities & acceptable use

As a tenant administrator, you are responsible for maintaining the security of your login credentials, RouterOS access keys, and network security.

• You agree not to use Mikhmon Pro for any unlawful activity, distributed denial of service (DDoS), network interception, or distribution of malicious software.
• You agree not to attempt unauthorized access to other tenants, platform infrastructure, or server endpoints.

Customer support & contact information

If you have questions regarding these terms, need billing assistance, or require technical support, you can reach our team directly:

When inquiring about a transaction, please include your tenant address (e.g. yourname.mikhmon.pro) and the transaction reference code (e.g. T015...).